Refund and Cancellation Policy

BuildCareer offers recurring monthly and annual subscriptions.

Please review the plan, amount, currency, billing cycle, and renewal terms shown at checkout before authorizing payment.

This policy applies to purchases made directly through BuildCareer.PRO.

If you purchased through another platform or reseller, that platform’s billing and refund rules may apply.

You may cancel auto-renewal through the billing controls available in your account or by contacting support@buildcareer.pro.

Cancellation stops future renewal charges.

Unless otherwise stated:

• cancellation does not reverse a completed charge;
• your paid features remain available until the end of the current paid billing period;
• your account moves to the applicable free plan after the paid period ends;
• unused quotas or benefits do not convert into cash or credit.

Cancel before the renewal date to avoid the next recurring charge.

Monthly subscription charges are generally non-refundable once the billing period begins.

You may continue using the paid plan until the end of the paid month after cancelling.

We may approve a refund where:

• you were charged more than once for the same subscription period;
• an incorrect amount was charged due to a verified billing error;
• payment was completed but paid access was not provided for a material portion of the billing period;
• applicable law requires a refund.

Dissatisfaction with an AI output, resume score, employer response, interview result, or hiring outcome does not by itself create refund eligibility.

A first annual subscription purchase may be eligible for a refund when all of the following apply:

• you contact support@buildcareer.pro within 7 calendar days of the initial annual charge;
• the request relates to the first purchase of that annual plan, not a renewal;
• the account has not substantially used the paid service;
• there is no evidence of abuse, fraud, or repeated refund requests.

For this policy, substantial use includes any of the following:

• generating or exporting more than five paid AI-assisted outputs in total;
• running a recruiter simulation;
• generating more than one application-specific cover letter;
• materially using paid application-workspace functionality across multiple applications;
• otherwise consuming a significant portion of the annual-plan benefits.

We may consider the overall facts where automated usage records do not reflect the situation accurately.

Annual renewal charges are generally non-refundable after processing, except for duplicate charges, verified billing errors, material failure to provide paid access, or where required by law.

Contact support@buildcareer.pro if you believe:

• you were charged more than once;
• you were charged after a confirmed cancellation;
• the amount or currency differs from the authoritative checkout confirmation;
• payment was completed but your subscription was not activated;
• another verified billing error occurred.

Include:

• your BuildCareer account email;
• transaction or payment reference;
• approximate charge date;
• charged amount and currency;
• a description of the issue.

Do not email complete card numbers, CVV, online-banking passwords, UPI PINs, or authentication codes.

A failed, pending, authorized, reversed, or abandoned payment is not necessarily a completed charge.

Your bank or payment provider may temporarily hold funds during processing. Release timing is controlled by the financial institution or payment provider.

BuildCareer cannot guarantee the timing of a bank’s release of pending funds.

Approved refunds are ordinarily returned to the original payment method.

We do not generally issue cash refunds, transfers to unrelated accounts, or refunds to a different payment instrument.

After we initiate an approved refund, banks and payment providers may require additional time to complete it.

Typical processing may take 5–10 business days, but actual timing depends on the payment provider, bank, payment method, and applicable rules.

Refunds are based on the amount actually paid, not the undiscounted plan price.

Promotional credits, free periods, coupons, and unused benefits have no cash value unless applicable law requires otherwise.

Contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

We may suspend paid access while a chargeback, reversal, or payment dispute is pending.

Submitting a chargeback does not guarantee a refund and may be subject to your payment provider’s rules.

Nothing in this section prevents you from exercising rights available through your bank, payment provider, or applicable law.

We may refuse discretionary refunds where there is evidence of:

• repeated refund requests;
• extensive use followed by a refund request;
• manipulation of usage limits;
• fraudulent activity;
• violation of the Terms of Service.

This does not limit rights that cannot lawfully be excluded.

Email: support@buildcareer.pro

Use the subject: Refund request — BuildCareer.PRO

Include your account email, payment reference, charge date, amount, currency, and reason for the request.

We may request additional information reasonably necessary to verify the account and transaction.

Nothing in this policy excludes or limits refund, cancellation, or consumer rights that cannot lawfully be excluded.

Where applicable law provides stronger rights, those rights apply.